The JJWC values the feedback of its customers and considers customer satisfaction management as an integral process within its ISO 9001-2015 certified Quality Management System (QMS). As part of its commitment to meeting and exceeding the needs and expectations of customers and relevant interested parties implementing JJWC’s QMS, the agency has developed a feedback and complaints mechanism. The mechanism functions as an ongoing process to ensure that the agency maintains high levels of customer satisfaction.
Likewise, in compliance with the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2022-05, series of 2022 on the Guidelines on the Implementation of the Harmonized Client Satisfaction Measurement (CSC), the agency utilized the CSM form for the internal and external services enumerated in the agency’s citizen’s charter.
Likewise, in compliance with the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2022-05, series of 2022 on the Guidelines on the Implementation of the Harmonized Client Satisfaction Measurement (CSC), the agency utilized the CSM form for the internal and external services enumerated in the agency’s citizen’s charter.
